FAQs

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days (not including our 2-7 day processing time). Therefore, you should receive your order between 5-12 business days. You may receive it sooner if you select a faster shipping speed at checkout. Please visit our Shipping page for more specific information. If you have any other questions regarding shipping to your country, please contact us at support@adorelite.com.

Do you accept returns?

We accept returns if you received the wrong product, or if your product was damaged during shipment. We will issue you a full refund once your refund request has been approved and you have shipped the product back to us. For more information about refunds and returns, please visit our Return Policy page.

I still have not received my order.

Please check your tracking number. If you have not received your order within the expected delivery date, please contact us and we will either issue you a refund or a reshipment.

I haven’t received my tracking number.

It takes 2-7 business days to ship out an order. Please allow a maximum of 7 business days to receive a tracking number. If you still have not received a tracking number by then, please contact us.

What about customs duties?

We are not responsible for customs duties. When purchasing our products, you agree that you may be required to pay customs duties in your country.

How do you wash t shirts?

You can machine wash our t shirts with warm water. We highly recommend that you wash the garment with like colors. Also, if needed, only use non-chlorine bleach.

As for ironing, do not iron the printed areas of the garment as this may damage the graphics.

If dry cleaning is required, you can use any solvent except for trichloroethylene. Tumble dry on medium.

How do you wash pillows?

The same care instructions can be applied to pillows. However, only hand wash the pillow insert.

For all other questions, please contact us and we will get back to you as soon as possible.